Where do you ship?
Currently we ship to all 50 states in the USA, Washington, DC and to Canada.
When can I expect my order?
Orders are fulfilled shortly after the order is placed; normally within 48 hours. We will send a shipping confirmation email inclusive of tracking information once your order has been shipped.
What is your return policy?
Due to sanitary reasons and the customized nature of our products, all products are final sale and we cannot accept returns or exchanges. Any products returned to us without prior notification and authorization will be refused and returned to sender.
What if I need to change or cancel my order?
We begin the fulfillment process of your order soon after it is placed. As such, if you need to change or cancel your order, contact us immediately at firstname.lastname@example.org. If your order has already been processed, we will not be able to make any changes or process any cancellations.
What if I did not receive my order?
We ship all orders through USPS. If you have not received your order, please email us at email@example.com to report acknowledgement of non-receipt. We will research on our end and contact the postal office to determine the location of your package.
Please note that we do not offer replacements for incorrect addresses or shipments shown as “delivered” in USPS’s tracking update. However, we will do our best to work with you to determine a viable solution. If a shipment was sent to an incorrectly entered address, the cost to reship is the sole responsibility of the recipient.
If I don’t like the product or have a reaction to the product, can it be returned?
While we believe that plant-based skincare is the best for holistic wellness, some persons do exhibit skin sensitivities toward all-natural ingredients. We encourage all of our customers to read and research all ingredients prior to purchase and use. If you are unsure, we suggest that you perform a patch test before using. Due to the nature of our skincare products, they cannot be returned. However, as we desire to meet the needs of all, contact us at firstname.lastname@example.org and we will be happy to discuss options.